FAQ & Help
The most common questions about the SecurityX platform, answered straight from the source.
What is the ID-Key inside my report?
Each server receives a unique identifier (like SX_SERVER_XXXX_XXXX) embedded in its JAR via an RSA signature. It identifies your network to the API and doubles as the license — you never type it anywhere.
Does the plugin cause lag?
No. Every API call — ban checks, heartbeats, reports, live sync — runs asynchronously outside the main thread, so your TPS stays untouched.
How do I unban a player?
The player submits an appeal through the network link, or purchases the instant Premium Unban ($35). The unban clears the appeal counter for a clean slate.
Can I use SecurityX without Discord?
No. Our authentication relies on Discord OAuth2 to guarantee staff accountability and identity security across the whole platform.
How fast do bans propagate?
Global bans sync across every connected server every 20 seconds thanks to the bulk check, and real-time events push new sanctions immediately. The heartbeat confirms license state every 5 minutes.
What happens if the API is down?
The plugin keeps an offline verdict cache (60 minutes) so already-checked players can still join. Revoked licenses disable the plugin until a valid license is restored.
Is Bedrock support production-ready?
Bedrock (Geyser/Floodgate) support is still in beta. Works in most setups, but test on staging first — console platforms have known edge cases.
My license expired. What do I do?
Regenerate it from Dashboard → Servers and restart the server. Regeneration has a 24-hour cooldown.
Still need help?
Our staff is ready to help you with your enterprise configuration. Average response time is under 24 hours.
Contact SupportNothing answered your question?
Open a ticket and include your server ID — our team will trace your network's heartbeat and sync state directly.